Refund policy

At PureAxis, we want you to love what you ordered. If something isn't right, we're here to make it right.

RETURNS

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, email us at pureaxissupport@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with next steps. Please do not send items back without contacting us first.

REFUNDS

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

DAMAGED OR INCORRECT ITEMS

If your item arrived damaged or you received the wrong product, email us at pureaxissupport@gmail.com within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — no return required.

NON-RETURNABLE ITEMS
- Items returned after 30 days
- Opened, used, or incomplete items (unless our error)
- Gift cards

Questions? Email pureaxissupport@gmail.com